Faq’s

No. There is no requirement or law to do so.We work with all insurance companies to agree upon the best repairs for your vehicle. We are a preferred and recommended shop by many of the largest insurance companies in today’s market. You are our customer and we will provide you with the finest quality and safest collision repairs.
Absolutely! It is always your choice who fixes your car. An insurance company, car dealer, or responsible party may make suggestions for accident repairs, but the choice is always up to you. Elite will provide you with a lifetime warranty on all the repairs and paintwork we perform.
If you need a rental car, we can help to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Verifying coverage and limits prior to renting a vehicle is highly recommended.
Your estimator will provide you with an estimate of the work, parts, and time line necessary to restore your vehicle to pre-accident condition. You will be updated and kept informed throughout the repair process. If for any reason parts availability affects the repair cycle, you will be notified immediately. Providing quality and timely repairs on your behalf is of the utmost importance to us. However, quality and safety are never compromised for the sake of time.
Yes. We guarantee our repairs and paint work for as long as you own your vehicle. Any defects in workmanship will be corrected free of charge unless caused by unreasonable use, lack of maintenance or care of the vehicle.
We have made a major investment in the finest paint
system and equipment available.Our professional and skilled painters take special pride in their ability to match every color from each manufacturer.

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Now most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Yes. We typically order parts for your vehicle shortly after you schedule for repairs. If your vehicle is not safe to drive we order parts as soon as we receive approval from both you and the insurance company.
Most insurance policies will state what kind of parts are authorized to use in the event of an accident. Those will be the parts that are searched for first. All parts are inspected for quality and fit. Your estimator will explain the repairs necessary to return your vehicle to pre-accident condition. In addition, your estimator will also explain which parts will be replaced and what kind are approved by your insurance company.
You may be responsible to pay a deductible. Typically you will have a deductible for a comprehensive or a collision claim and the amounts can vary. The amount of your deductible is determined by what you chose when your policy was purchased.We will be happy to verify for you the deductible amount you are responsible for.
Your deductible payment is due and payable to Elite.Your deductible payment is due when your repairs are complete and you come to pick your vehicle up.
Cash, Check, Debit Card, Master Card, and Visa. Payment is due, in full, before vehicles are released.
It is the loss in a vehicle’s value as a result of physical damage. Several factors including age of the vehicle and the severity of damage are what your insurance company will evaluate to determine the amount of diminished value you will be paid. The diminished value payment does not come from, nor is it processed through Elite. It will be issued by the insurance company to you directly from the insurance company and is separate from any other payments.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.